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Frequently Asked Questions |
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- How Do I Order?
- How Long Does It Take For Delivery?
- How Much Should I Tip My Waiter/Driver?
- What Is The Minimum Order?
- Why Do You Charge a Delivery charge?
- How Are you Abel to Offer Such A Low Delivery Fee?
- Can I Cancel My Order?
- What Forms of Payment Are Accepted?
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How Do I Order? |
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Order online or call (402) 474-7335 and one of our friendly customer service representatives will assist you.
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How Long Does It Take For Delivery? |
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Because each item is specially prepared to your order, delivery normally takes about an hour. Occasionally, an order may take longer due to a variety of reasons, such as larger orders, unusually busy restaurant kitchen, and traffic or road conditions. Customers with large delivery orders or time constraints are encouraged to place their orders 24 hours or more in advance to ensure timely delivery. To ensure the safety of our Waiter/Drivers and the general public, we cannot guarantee delivery times.
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How Much Should I Tip My Waiter/Driver? |
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At Metro Dining Delivery, we feel that your Waiter/Drivers go to as much effort as a food server in a restaurant, probably more! They go to extensive measures to ensure your meal is complete and correct; they check, pack, carry, drive, locate you and park with your meal as fast and as carefully as possible. They use their own vehicles, equipment and gasoline. Most customers tip at the same rate they would in a server in a restaurant, from 15% to 20%. For larger orders, and our corporate customer's convenience, we include a suggested 15% gratuity. While the delivery charge goes to the company, your gratuity goes directly to your Waiter/Driver.
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What Is The Minimum Order? |
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Metro Dining Delivery requires a $40.00 minimum order. (For some special circumstances we allow $25 minimum order or lower) |
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Why Do You Charge a Delivery charge? |
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Some delivery services charge you, the customer, as much as 30% or more over the restaurant prices for meals delivered, and charge a delivery fee! We charge only the price you would pay including tax if you went to the restaurant yourself, plus a nominal $7.50 delivery fee or lower.
When you consider your costs for gasoline, a babysitter, parking valet, and your time involved, we feel this is an exceptional value at $7.50 or lower.
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How Are you Abel to Offer Such A Low Delivery Fee? |
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Metro Dining Delivery receives food from their sponsored and participating restaurants at a discounted rate, we then mark the price back up to the original price you would have paid if you traveled to the restaurant yourself. (In some cases you even PAY LESS by ordering through us than you would have by going to the restaurant yourself!)
This way the delivery markup fee is not felt by you the customer. That is why when you order from a nonparticipating restaurant we must add a percentage to the total to offset our costs. |
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Can I Cancel My Order? |
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Because we are placing the orders and paying restaurants ourselves, orders cannot be canceled once they are placed.
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What Forms of Payment Are Accepted? |
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We gladly accept Cash and the following credit cards: Visa & MasterCard. If you are paying by credit card, please have the card number ready for your operator. Unless special arrangements have been made with our Customer Service Representatives, all credit cards MUST be physically present at the time of delivery. Upon prior approval, your company may allow lunch or dinner to be billed bi monthly to your business account. We do not accept checks.
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